Introducing the Trasis Extranet

1. Common and Private Extranet - Introduction

The Trasis extranet is divided into two main sections: 

• A public section containing information such as user manuals, tutorials and general public information.
• A private section customized for each location in your organisation, it lets you share specific documents, certificates and reports, and offers links to additional resources such as technical support via FreshDesk or access to mytrasis for project management.

1.1 Public section of the Trasis Extranet

This section is accessible via the direct address « https://trasis.sharepoint.com/sites/Extranet » or via a link in your private section.

The public section contains several directories giving you access to different information. Each directory serves a specific purpose, making it easier for users of the public section of the platform to navigate and access the resources they need.

Home: Main page providing a general overview or recent news, as well as a list of personal areas to which you have access.

Documents: Contains documents shared between you and Trasis, such as files or collaborative resources. You are free to upload documents that you feel should be shared with Trasis, with all Trasis Extranet users and with all Trasis Extranet users. 

Note that this space is public and visible to any user of the extranet who may not belong to your organisation.

1.2 Private section customized for each location in your organisation. 

This private section is accessible via « https://trasis.sharepoint.com/sites/Extranet/COMxx-xxxx » address you received in the initial invitation email.

Your private section contains several directories giving you access to different information. Each directory serves a specific purpose, making it easier for platform users to navigate and access the resources they need.

• Home: Main page providing an overview or recent news and a summary of Trasis equipment related to your organisation.
• Shared Documents: Contains documents shared between you and Trasis, such as files or collaborative resources. You are free to upload the documents you want to share with Trasis and Trasis with you.
• Certificates: Contains certificates or other certification documents relating to products or services.
• Technical reports: Contains technical reports, detailed studies or analyses relating to specific projects.
• Addresses: Contains important or relevant addresses for your organisation, such as your offices.
• Contacts: Contains the list of contacts linked to your organisation.
• Shipments: Contains a list of all shipments sent by Trasis to your organisation, allowing you to track shipments, including information on the status of shipments, expected delivery dates, etc.
• Equipment: Contains a list of Trasis equipment linked to your organisation.
• Customer Service: This directory redirects you to our Customer Services platform describe in this manual, giving you access to a knowledge base, support tools and the option of contacting our customer service department by opening a ticket. This section requires a dedicated connection to access information that is dedicated to you. Discover how to create an account through the dedicated article.
• Synthesis Projects: This directory takes you to our My Trasis platform, where you can download synthesis projects and related documentation.
• Contact us: This directory redirects you to the contact form on our website.
• Trasis Website: This directory redirects you to our website.
• My Sites : Link to the public section of the Trasis Extranet
• Privacy policy: This directory redirects you to our privacy policy, which explains how users' personal data is managed and protected.
• Help: Help resources for Trasis Extranet users.
• Recent: Contains a list of recently opened or modified files or documents for quick access.
• Trash: Contains documents or files that have been deleted in the Trasis Extranet and are temporarily stored before being permanently deleted.

2. Support and Assistance

For any questions or issues regarding access to the Trasis Extranet, please contact our IT service at the following address: support_trasis@trasis.com or by phone at the usual numbers.